Warranty

ELD Lighting warrants all manufactured products to be free from material defects and defective workmanship during the specified warranty period. The warranty period is dependent on the individual product type as follows:-

All Products - 3 years unless otherwise stated or excluded below

ELD Lighting accepts no liability for costs incurred because of a product failure and all returns must be with prior consent / authorisation of ELD Lighting. At the discretion of ELD Lighting,
faulty products that are returned in accordance with the terms of this warranty will be repaired
or replaced and returned free of charge. All warranty claims must be logged and products returned to our customer service department complete with all parts in its original packaging (if possible) together with your invoice or proof of purchase and relevant paperwork within 30 days of the manifestation of a perceived fault. ELD Lighting shall not be liable for any cost of removal or reinstallation pertaining to the defective product and such cost, if any, shall be borne exclusively
by the purchaser. All claims for product damage must be reported to our Customer Service department within 72 hours of delivery and the delivery must be signed for “as damaged” on the Proof of Delivery. The warranty is offered exclusively to the original purchaser of the product and is subject to the correct installation, operation, testing and maintenance of the product in accordance with associated literature, current legislation and design intentions. The warranty period is based on a burning period of 4,000 hours per year and adequate records of operating/testing history must be kept available for inspection. Relative humidity, ambient temperature and ingress protection values must not be exceeded. The validity of this warranty may be affected if a customer account is trading outside our terms and conditions of sale. In no event shall ELD Lighting be liable for any loss of profits, business, revenue, anticipated savings, special indirect or consequential losses caused by a failed product, even if foreseeable by or in the contemplation of the company.

Excluded from the warranty:

  • Maintenance and consumables... (e.g. batteries of any type used in emergency products or remote controls).

  • Plastics parts (e.g. Polycarbonate or Acrylic), stainless steel finishes to the extent they discolour,

  • corrosion or embrittle due to natural ageing process

  • Defects due to accidental damage, misuse, misapplication, storage damage, negligence and acts of God.

  • Warranty is void if any modifications to the product are made or warranty seals broken.

ELD Lighting reserves the right to make the final decision on the validity of any claim.

Statutory warranty claims are unaffected by this warranty and shall apply independently and in parallel.